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Refund
Policy

Refund and Return Policy Last updated: 6/17/2026

At Down & Dirty Diesel, we want you to be satisfied with your purchase. If you're not, we offer returns and refunds under the following conditions.

Return Window: You have 90 days from the date of delivery to request a return or exchange. Items must be postmarked or received within this period.

Eligibility

  • Items must be unused, in original condition, with tags and packaging intact.

  • Proof of purchase (order number or receipt) is required.

  • Sale, clearance, personalized, perishable, or intimate items (e.g., underwear, swimwear) are generally non-returnable unless defective.

  • Defective or damaged items: We offer full refunds, replacements, or exchanges. Contact us immediately with photos.

How to Return

  1. Contact us at Downanddirtydiesel98@Gmail.com or 8509101186 with your order number and reason for return to obtain a Return Merchandise Authorization (RMA).

  2. Ship the item to Return Address.

  3. We provide a prepaid return label for defective items or store credit exchanges. Otherwise, the customer is responsible for return shipping costs.

Refunds

  • Approved returns qualify for a full/partial refund to the original payment method.

  • Processing takes 5–14 business days after we receive the item.

  • A 10% restocking fee may apply to certain returns.

  • Store credit or exchanges are available as alternatives. Gift purchases may result in store credit.

  • Shipping and handling fees are non-refundable unless the item was defective.

Exchanges We happily process exchanges for different sizes, colors, or items of equal value where possible.

International Orders: Return shipping is the customer's responsibility. Refunds exclude original international shipping fees.

Contact Us For questions, email downanddirtydiesel98@Gmail.com or call 850101186. We aim to respond within 1–2 business days.

This policy is subject to change. It does not affect your statutory rights.

Our Services

- Diagnostics

- Truck Inspections

- Oil , Fuel Filter and Brake Checks

- Breakdown Services

- Fluid Services

- Maintenance Scheduling

Opening Hours

Sun - Fri: 8am - 6pm

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Contact Us

Servicing Pensacola and surrounding areas

Phone: (850)-910-1186

Email: Downanddirtydiesel98@Gmail.com

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Refund Policy

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